Oven Stories

Web teams often think progress can’t be made because “it’s always been this way.” By challenging tradition you can find that it’s not as immovable as it seems.

We Irish love traditions. My parents were avid newspaper readers and the first page they’d always go to was the Death Notices page. Because the Irish love going to funerals. It’s important that you don’t miss a funeral because if you do, you and your family will be remembered for centuries.

It was Christmastime and a school teacher told his class that he wanted them to do a project over the holidays. The subject was: “Christmas traditions in my family.” Susan went home a little annoyed but determined to get the project out of the way.

One tradition Susan’s family had was to cut the roast of beef in two before putting it in the oven. Susan went to her Daddy and asked:
“Daddy, why do we always cut the roast in two at Christmas?”
“I don’t know,” he said, shaking his head. “It’s a tradition. It’s been going back in your mother’s family for generations. Go ask her.”

So Susan went to her Mammy.

“Mammy, why do we always cut the roast in two at Christmas?”
“I’m busy, love. What did you say?”
“The roast. Why do we always cut it in two?”
“It’s a family tradition. We just always do it. Go ask Gran. Maybe she knows why.”

So Susan went to her Granny who was sitting by the fire.
“Gran, why do we always cut the roast in two at Christmas?”
“Susan!” Her Granny beckoned her to come a little closer. “What did you say?”
“Why do we always cut the roast in two every Christmas, Gran?”

Susan’s granny laughed.
“Ah, Susan! When I was young, just a girl no bigger than you, well, we had a very small oven …”

The first Chinese man who discovered cooking did so by accident. One day his house caught fire while his prize pig was inside. The fire destroyed the house. The man was very sad as he picked his way through the smoldering ruins.

He went to take his prize pig out. Some hot skin stuck to his hands and he pulled them away. Sucking his hand to ease the burn a strange and pleasant sensation arose in his mouth. Before long he and his family and neighbors were feasting on roast pig. From then on and for a long time, every couple of months, someone’s house would catch fire with a pig inside.

In the days when ovens were heated by fires, it was thought that the way to get the most succulent roast was to occasionally open the door and pour some water on the roast. It was thought that the water moistened and softened the meat. However, it was later proven that this was not really the case. It was hard to control the heat of such ovens, and a roast cooks better at low heat. Opening the door and pouring water reduced the heat.

Your job as a web professional is not to assume or blindly accept. Challenge with logic, reason and data derived from customer behavior. You might be surprised how the immovable can ultimately be moved.

 

2 responses


  1. It seems bizarre that something as recently developed as the web can nevertheless have ingrained traditions and foster a that’s-how-it’s-always-been attitude. Part of the problem is that people learn a process rather than understanding what they are doing (especially on old sites).

    We recently removed a page, last updated more than ten years ago, which provided links to a dozen different search engines. Half the links were dead and the rest went to things like AltaVista that surely no-one uses in this day and age.

    Adn we got a stack of complaints from people who said that without this page they had no way to access Google! They didn’t know they could type in http://www.google.co.uk, they didn’t know they could bookmark it, they didn’t even notice a Google box in the top right corner of their IE7 browsers! They had this firmly ingrained knowledge that The Way To Get To Google was to click here then here then here.


  2. Mike, every month millions of people go to Yahoo and search for Google (because that’s how they discovered Google).

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