Archive for July 13th, 2008

Selfish, mean, impatient customers

Posted on July 13th, 2008 in Customer Centric, Ecommerce.

Information overload, news fatigue and WADD (Web Attention Deficit Disorder) are creating a brutal landscape on the Internet.
“Web users are getting more ruthless and selfish when they go online”, the BBC states in a review of a Jakob Nielsen report on web habits. “Instead of dawdling on websites many users want simply to reach a […]