Intranet personalization: does it work?
The theory of intranet personalization is wonderful. The practice is generally woeful: hugely expensive implementations that totally fail; massive maintenance overheads and very little employee uptake.
According to the Jakob Nielsen report, Intranet Design Annual 2007: The Year’s 10 Best Intranets, “Many entries and almost all of the winning intranets offer extensive personalization features.” This is […]
