The simplicity-complexity trade-off
Customers buy complexity in the same way they buy insurance. It’s a bet against the future. They think they might need all these extra features at some stage in the future. Joshua Porter of User Interface Engineering has a very interesting piece on this trade-off:
People are reluctant to make trade-offs because they can’t predict what […]
Senior managers should use, not just support, the intranet
Toby Ward’s excellent series of intranet case studies illustrates, through a Nordea case study, an often underestimated dimension of intranet success: Senior managers personal use of the intranet.
We all want “management support”, right? Well, often enough we have it. In words. They say they understand and value the intranet. They want it to be the […]
